Why a post failed
Every failed post carries one reason from a short fixed list, written as a sentence that also tells you what to do next.
Last updated- Open the post from Calendar or Posts (its status reads Error, and it sits under Failed).
- Read the reason on the channel that failed. It names the cause and the next action.
- Do what it says: reconnect the channel, edit the post, replace the media, or wait.
- Use Retry (or Retry the failed channels) when retrying can help.
The reasons and what to do
There are ten, and a failure is never left as free text. A channel that failed does not affect the others in the same post.
| Reason | In plain words | What to do |
|---|---|---|
| Channel access expired | The channel's access expired, so the post was not sent | An Owner or Admin reconnects the channel, then retries |
| Channel switched off | The channel was disabled, so the post was not sent | An Owner or Admin turns it back on, then retries |
| Channel disconnected | The channel was disconnected, so the post had nowhere to go | Connect that account again, then schedule the post to it |
| Not accepted as written | The platform would not take the post as written for that channel | Edit it to something the platform allows and schedule again |
| Media rejected | The media could not be prepared for that channel, so nothing was sent | Replace the file and schedule again |
| Waiting its turn | The platform asked us to slow down | Nothing: it goes out on its own |
| Platform error | The platform refused the post or could not take it just then | Retry sends it to the channels that failed |
| Over the posting limit | The workspace is over its plan's posting limit for this period | An Owner can change the plan |
| No active subscription | A payment failed and the grace period ended | An Owner restores the subscription; publishing resumes |
| Our side | Something went wrong on our side, so the post was held rather than published incomplete | Retry sends it again |
Retries and the platform's own words
Only errors that can succeed later are retried automatically. A post that cannot succeed is not retried blindly; it tells you why. Where a platform gave a reason of its own, the post shows it, so you can see exactly what that platform objected to.
The reasons are explained at greater length in What happens when a platform rejects a post.
If it did not work
If a retry fails the same way, the cause is still there: check the channel on Channels for Connection expired, and check that the content still fits. If a post shows a reason you cannot act on, write to us with the channel and the time. A post that has not been confirmed by the platform is never left looking posted.