Terms of service

1. What the service does

NioConnect lets you connect social media accounts you already control, compose posts, and schedule them for publication. We publish on your behalf, to the accounts you connected, at the times you chose, using the access those platforms grant us at your instruction.

We are not affiliated with, endorsed by, or acting for any of the platforms we integrate with. Each of them has its own terms, and those terms govern your account there.

2. Your account

• You must give accurate registration details and keep your sign-in credentials confidential. You are responsible for everything done through your account.
• You must be 18 or over and able to form a binding contract where you live. The service is a business tool and is not directed to children; see the privacy policy’s section on children.
• You may invite other people into your workspace. The workspace owner is responsible for who they invite and what those members do.
• Tell us promptly at info@nioconnect.com if you believe your account has been accessed by someone else.

3. Your content, and the permission we need

You keep ownership of everything you compose, upload and publish. We claim no rights in it, and we do not use it to train models, in our marketing, or for anything you did not ask for.

To operate the service we need your permission to handle it, so you grant NioConnect a worldwide, non-exclusive, royalty-free licence to store, copy, adapt and transmit your content but only for these purposes and no others:

• storing your drafts and scheduled posts until they are published;
• resizing, trimming or transcoding your media so it satisfies the technical requirements of the platform you chose;
• transmitting it to that platform at the time you scheduled, on your instruction;
• showing it back to you and to the members of your workspace.

The licence lasts only as long as we hold the content, and it ends when you delete it or your workspace is erased, except for copies in encrypted backups, which roll off on their own schedule.

You confirm you have the rights to the content you publish and to the accounts you publish it to.

4. Acceptable use

You agree not to use the service to:

• publish to an account you do not own or are not authorized to act for, or to misrepresent who is speaking;
• publish content that is unlawful, that infringes someone else’s intellectual property, that harasses or threatens, that sexualizes children, or that incites violence;
• send spam, run coordinated inauthentic behaviour, operate networks of accounts designed to look independent, or otherwise do the thing every platform’s own policy calls platform manipulation;
• break the terms, developer policies or rate limits of any connected platform, because doing so through us is still doing so;
• scrape, resell or redistribute data obtained through the service, or use it to build a competing dataset;
• probe, overload, reverse-engineer or interfere with the service or its infrastructure, or attempt to reach data belonging to another customer.

We do not pre-screen what you publish and we do not want to. We may remove content or suspend a connection where we are required to, or where continuing would put the service or another customer at risk.

5. The platforms come first

The permissions each platform grants us, and the volume and kind of publishing they allow, are theirs to set and change. If a platform withdraws or narrows our access, the affected feature stops working, for everyone, and no term here can override that. Where we know in advance, we will tell you.

6. Availability and changes

We aim to keep the service running and to publish what you schedule, when you scheduled it. We do not promise uninterrupted availability. We may change, add or remove features; where a change removes something you rely on, we will give reasonable notice.

The service is provided as is, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

7. Fees, plans and trials

Paid plans are billed in advance for the period you choose. Fees are non-refundable except where the law requires otherwise. If a payment fails, we will tell you and give you a grace period before publishing is affected. You can cancel at any time; cancellation takes effect at the end of the period you have paid for.

A free plan, a trial or a feature marked beta is provided with no warranty and no service commitment. We may change or withdraw any of them, and a beta feature may be removed without becoming generally available.

8. Termination

You may terminate at any time, by disconnecting your accounts and asking us to erase your workspace; see the data deletion page. Nothing about ending your account requires our permission.

We may suspend or terminate an account if it breaches section 4, if it puts the service or another customer at risk, if we are legally required to, or if fees go unpaid after the grace period. Except where an immediate stop is necessary (an active security incident, a legal order, or ongoing abuse), we will give you notice and a reasonable chance to put it right first.

On termination your right to use the service ends. Your data is handled as described in the privacy policy, and you can ask for erasure at any point. Sections 9, 10, 11 and 12 survive termination.

9. Limitation of liability

To the maximum extent permitted by law, NioConnect is not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost revenue, lost goodwill, or the loss or corruption of data, however caused.

Our total aggregate liability arising out of or relating to the service is limited to the greater of the fees you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars.

Specifically, and because it is the failure most likely to matter: we are not liable for a post that fails to publish, publishes late, or publishes when a platform’s own rules then remove it. We work hard to make scheduled publishing reliable and to tell you loudly when it fails, but the platforms are outside our control.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud. Some jurisdictions do not allow certain limitations, in which case they apply to you only as far as the law allows.

10. Indemnity

You agree to indemnify NioConnect against claims, damages and reasonable costs arising from content you publish through the service or from your breach of section 4.

11. Our intellectual property, and your feedback

The service itself (the software, the interface, the Harbor design system, the NioConnect name and marks) belongs to us and to our licensors. These terms grant you a limited, non-transferable right to use it while your account is in good standing, and nothing more. You may not copy, resell, white-label or reverse-engineer it, or remove any notice from it.

If you send us feedback or a feature request, we may act on it freely and without owing you anything. Feedback is not confidential; do not send us anything you want kept secret.

12. Governing law and disputes

These terms are governed by the laws of the jurisdiction in which NioConnect is established, without regard to conflict-of-law rules, and its courts have exclusive jurisdiction over any dispute arising from them. If you need those details for a legal purpose, write to info@nioconnect.com and we will give them to you.

If you are a consumer, this does not deprive you of the protection of the mandatory laws of the country you live in, or of the right to bring proceedings there.

Talk to us first. Most disputes are a misunderstanding about what the product did. Write to info@nioconnect.com with the details and we will try to resolve it within 30 days before either side goes further.

13. General

• We may update these terms. Material changes are announced to workspace owners with reasonable notice, and the date at the top of this page changes. Continuing to use the service after that means you accept the updated terms.
• If any provision is held unenforceable, the rest stays in force and that provision is applied as narrowly as necessary.
• These terms are the entire agreement between you and NioConnect about the service, and replace any earlier understanding about it.
• You may not assign these terms without our consent. We may assign them to a successor in connection with a merger, acquisition or sale of assets.

14. Contact

Questions about these terms go to info@nioconnect.com.