Cancel your subscription
Cancel subscription ends the plan at the end of the current period, or at the end of the trial with no charge, and Reactivate subscription undoes it until then.
Last updated- Open Settings, then Billing & Plan.
- Choose Cancel subscription.
- Read the confirmation of when it ends. For a trial: "The trial will end without a charge. This workspace then has no plan."
- To change your mind before the end, choose Reactivate subscription.
What happens next
The status reads Cancelled and says exactly when access ends. For a paid plan: "This subscription is cancelled. It keeps working until" the date, "and this workspace then has no plan." For a trial, nothing will be charged. Until that date everything keeps working.
When the period ends, the payment provider tells us the subscription has ended and the workspace moves to no plan. Nothing is deleted. Channels are switched off newest first, in the same way a downgrade does, and their scheduled posts are held, not lost.
Coming back
Before the end date, Reactivate subscription says "The subscription will renew when the current period ends." After it has ended, choose a plan on the Plan tab to start a new subscription; a trial is only available once per workspace. A cancelled subscription cannot change plan until it is reactivated.
Billing is an Owner area. Admins and Contributors do not see Billing & Plan.
If it did not work
The button is not drawn once a subscription has already ended or been cancelled. If the status still shows the plan after you cancel, wait a moment for the provider's confirmation, then reload. If you cancelled by mistake after the date has passed, start a new subscription from the Plan tab. Invoices and receipts stay in the Invoices tab. Changes to billing state are shown in the audit log.